How do I place an order?

It's easy (and really quite fun)!

1. Browse our designs until you find something you like, and click on it.

2. On the design page, select the style, color, size, & sometimes design color. Then click the "Buy" button.

3. Want to buy additional items? Simply click the "Keep Shopping" text link below your cart contents on the "View Cart" page.

4. When you've got everything you want in your cart, you can complete the checkout process. On the "Shopping Cart/Checkout" page, click the "Checkout" button. Fill in your personal information (billing & shipping addresses, payment method, etc). When you're done, click the "Continue" button.

5. A review screen will appear with your order contents and personal information. Once you've verified that the information is correct, click the "Send Order" button.

6. An order confirmation screen will appear, and you will receive an order confirmation via email.

That's it!

Is ordering safe & secure?

Yes. Absolutely Sure thing. Sandbox Threads is hosted on Yahoo! Store's secure shopping cart to process your order. We use industry standard SSL (Secure Socket Layer) protocol with a 128-bit encryption to ensure the highest level of protection. SSL technology takes your order and scrambles (encrypts) it to ensure that it cannot be read while being transferred. SSL uses a Digital Certificate to verify who we are and to encrypt and decipher your order so that only we can read it. We understand that you are concerned about the security of the information you transmit over the internet. We take all steps possible to ensure that your credit card and personal information is kept safe and secure.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until it arrives at its destination on the secured server. For added security, the credit card number is also encrypted when it is stored on disk (no longer than 30 days) and when it is forwarded to our store for order processing.

All personal information submitted to SandboxThreads.com is fully protected and will NOT be sold or given to a third party. The only personal information we save is your name, address, phone number, e-mail, and order history. We do so in order to fulfill your orders, answer any customer services questions, maintain records, and enhance your shopping experience.

Also, your internet browser helps you recognize when you visit a secure page on our site. A small lock icon appears in your internet browser. This means the information on the page is protected and safe.

Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so. So relax, and enjoy your shopping experience with Yahoo!.

How can I pay for my order?

Sandbox Threads accepts all major credit cards (Visa, Mastercard, Discover, or American Express) as well as PayPal payments. Our site utilizes an SSL secure connection during the transaction so that your information is kept secure and private. Please note that the charge on your statement will appear as "SandboxThreads.com".

Can I make changes to my order?

In most cases, we are able to make changes to your order. This can usually be done if you email us within 24 placing your order. Send an e-mail to orders@sandboxthreads.com to request a change.

Can I get my order gift wrapped?

Yes! We offer gift wrapping for an additional $3 per order. Each shirt or onesie will be individually wrapped in it's own pillow box and bow. You will also have the option of adding a gift message to accompany the order during checkout.

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What shipping carriers do you use? And how much does it cost?

For U.S. orders, we use the United States Postal Service with Delivery Confirmation. We have found that for most customers this method is quicker and cheaper than UPS Ground. Shipping rates are as follows:

We will do our best to ship your item within 2 business days after we receive your order. In most cases, we should be able to ship your order by the next business day. On average, you order should arrive within 5-7 business days.

**Free Shipping is only available to items shipping to a single address within the United States. Multiple shipping & international locations do not qualify for the free shipping offer.

Do you offer overnight/rush shipping?

Yes, if you need your order right now or sooner, Sandbox Threads offers UPS 2nd Day Air & Next Day Air. As you could probably guess, you'll pay UPS dearly for this shipping method, but we did want to give you the option. And don't forget, last minute shoppers can always give a Sandbox Threads' gift certificate at anytime--print it out or send it via email.

Do you ship internationally?

Yes. International Orders will be shipped via First Class Mail.

Canadian Shipping rates are as follows:

$0-29.99--$10
$30-39.99--$12
$40 and above--$14

Shipping Rates for All Other International Orders are as follows:

$0-49.99--$13
$50-99.99--$14
$100-above--$15

Will I be notified when my order ships?

You will receive a shipping confirmation email when your order is actually shipped.

Can I Track my Order?

Sort of. If you choose USPS for shipping, the tracking number you receive in your shipment confirmation email is actually a U.S. Postal Service "Delivery Confirmation" number. It is updated when the order has been delivered or an attempt to deliver has been made. Typically, the delivery information will only state one of the following messages:

(1) "The U.S. Postal Service was electronically notified by the shipper to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later."

or

(2) "The tracking information for this item was received by the US Postal Service, but the item has not yet been scanned in the mailstream. Please check back later."

or

(3) "Your package was delivered."

If you choose UPS as your shipping method, then yes, you will be able to track your shipment via the UPS website.

Tell me about the onesies and shirts you use.

We use Sweatshop Free Tees & Onesies so you can shop guilt free. We pay a little more for our items, but we sleep better at night (at least when our son lets us) by doing so. Anyway, we use high quality 100% cotton ringer onesies and tees. The shirts are soft, lightweight and comfortable to wear. Plus, they are quite hip. Please be sure to consult the sizing chart located at the bottom of this page for more information.

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On our "Customizable Designs," you may see a small bit of transfer fading after the first wash. Most folks do not notice the fading, but these designs are printed differently, and in order to avoid excessive fading, please follow the care instructions provided on your packing slip. 

Return & Exchange Policy
We trust you will be satisfied with your purchase. If, however, you decide the merchandise is not satisfactory, please contact us within fourteen (14) days of purchase and we will make arrangements for the return and provide you with return shipping instructions. Please indicate the reason for the return or exchange on the back of the packing slip. A refund will be issued in the form and amount originally paid including any sales tax, minus shipping charges.

SandboxThreads.com will issue a refund/exchange when ALL of the following conditions have been met:

•  The merchandise must be returned within fourteen (14) calendar days of purchase; and

•  The merchandise must be in its original, unused condition (unless there is a manufacturer's defect); and

•  The merchandise must be accompanied by either the original receipt or proof of purchase. (Proof of purchase information is included on the packing slip.)

It may take up to 3 to 5 business days to process returns once we receive them.

Your satisfaction is guaranteed! If we send you the wrong size or the wrong product, we will make arrangements to correct our mistake, no questions asked.

By placing an order at SandboxThreads.com, you agree to the understanding our return policies.

Washing and Care Instructions
To keep your shirt looking great for a long time and to minimize fading, wash the shirt inside out in cold water, and to tumble dry low. Please be aware that a small amount of shrinking (5%) may occur if you machine dry. Do not use bleach. If you feel the need to ever iron your shirt, do not iron directly over the transfer area.

Sizing Chart

Use the chart below as a reference in choosing the correct size. Since all babies are different sizes at different ages, we believe that you cannot go wrong by purchasing one size bigger. One thing is for certain, that baby will grow and that shirt will eventually fit.

Gift Registry Options

SandboxThreads.com is please to offer a gift registry option through MyRegistry.com. This innovative online registry allows you to add items from not only SandboxThreads.com, but any store of your choice at no cost to you or to the buyer. Really! Check them out, create a registry, and come back and add any SandboxThreads.com item. It's that easy.

How DO I Get in Contact with You?

For questions about ordering and/or our products in general, please contact customer service. You may visit our contact page, and fill out the form. Or you can just send us an email at: sandboxthreads@sandboxthreads.com.

*Please note: We do not officially provide phone support. By using email, we have found it much easier to track conversations over time so that we may provide you with better service. Plus, you won't have to listen to our two year old jabbering and new baby girl crying in the background.